Wiltshire taxis

Taxi travel overview 

Many taxi companies in Wiltshire now offer wheelchair-accessible vehicles.

Wheelchair-accessible taxis are usually black cabs, wheelchair-adapted vehicles, people carriers, minibuses or converted small vans. 

They may have a ramp or a passenger lift to assist a wheelchair user with getting into the vehicle, which is far easier than transferring from a wheelchair to a car seat and dismantling the wheelchair for the journey. 

Hackney carriages

These vehicles generally look like London style cabs and all have an illuminated TAXI sign on the roof. Taxis can be hailed in the street or they can be hired at taxi ranks. 

All hackney carriages are wheelchair-accessible vehicles, although drivers may not be able to carry all types of wheelchairs. Drivers will perform a risk assessment for less standard wheelchairs to establish if they are able to transport them safely.

Selected accessible taxi companies

All Wheelchair Taxis

www.allwheelchairtaxis.com

Wheelchair taxi service based in Warminster and Devizes but cover all areas upon request. 

Contact: 07860 796 303

Umbrella Taxis

www.umbrellataxis.co.uk

Wheelchair-accessible taxis upon request, in Pewsey SN9.

Contact: 01672 642 247 or umbrellataxis@yahoo.com

All the Sevens Taxis

www.allthesevens.co.uk

Operate in the Salisbury area and have accessible vehicles available for hire.

Contact: 01722 777777 or book@allthesevens.co.uk

24/7 Swindon Taxis

www.247swindontaxis.co.uk

Services include wheelchair-accessible taxis in Swindon.

Contact: 01793 469 247 or 01793 339 269

Petes Taxi (Starline)

www.taxichippenham.co.uk

Operating from Chippenham but cover the surrounding areas including Corsham. A wheel-chair accessible taxi is available.

Contact: 01249 880 005

Starline Taxis

www.starlinetaxis.co.uk

The fleet includes several wheelchair-accessible vehicles with hydraulic tail-lifts. Starline Taxis are based in Warminster, Frome and Westbury. Services include the local rural community, and other near-by towns and cities.

Contact Frome: 01373 452222, Warminster: 01985 212215, Westbury: 01373 823893

1^st Call Swindon Taxis

www.1stcallswindontaxis.co.uk

Based at Swindon Railway Station. Services include Swindon and surrounding areas. Wheelchair-friendly taxis are available.

Contact 01793 205121

Swindon Station Taxis

swindonstationtaxis.co.uk

All taxis are wheelchair friendly. Areas covered include Swindon, Royal Wootton Bassett, Cricklade, Shrivenham, Marlborough, Calne, Cirencester, Malmesbury and Faringdon. 

Contact: 01793 205 222

Planning a journey

• Book your taxi in advance, especially at busy times.  
• If you are booking a Private Hire Vehicle, you can request the price in advance.  
• If you need a wheelchair-accessible vehicle, ensure that you specify any access requirements and your mobility equipment at the time of booking.

Keeping safe when travelling

As wheelchairs are carefully designed to support a disabled person, wheelchair-accessible taxis allow disabled people to stay in the position that is best for their body and posture.

Wheelchair-accessible taxis must be equipped to secure the wheelchair when the cab is in motion. Seat belts or lap belts should be available to keep the wheelchair user steady.

Wheelchair-accessible taxis are also adding different forms of lighting to help the visually impaired.

All the equipment in a wheelchair taxi should be regularly tested by the driver to ensure it remains in good repair.

Operator obligations

The law states that to comply with the Equalities Act 2010, licensed drivers are under a legal duty to carry wheelchair users, guide, hearing and other prescribed assistance dogs in their vehicles without additional charge. 

The law expects drivers:

• to carry the passenger while in a wheelchair and not to make any additional charge for doing so
• if the passenger chooses to sit in a passenger seat, to carry the wheelchair
• to take such steps as are necessary to ensure that the passenger is carried in safety and reasonable comfort; and
• to give the passenger such mobility assistance as is reasonable

Sections 168 and 170 of the Equality Act 2010, requires non-exempt drivers of taxis and PHVs to accept the carriage of assistance dogs and to refrain from charging extra for them.

All taxi and minicab drivers must make sure they do not discriminate against disabled people and should not treat them less favourably than non-disabled customers. 

They should also make reasonable adjustments to ensure you receive the same services, as far as this is possible, as someone who is not disabled.

If a taxi driver does discriminate against you, you should complain to your local authority’s Licencing Department.