Wiltshire trains

County advice overview

There are 14 stations in the Wiltshire area, covered by two main train operators – Great Western Railway and South Western Railway.

You can find information about train travel within and from Wiltshire, on the Connecting Wiltshire website.

Check access information at individual stations on the National Rail website. Just type the name of your station (or 3 letter code if you know it).

Key tips

When planning a journey by rail, you may wish to consider booking passenger assistance in advance, if you:

• require help getting on and off trains.
• use a wheelchair – on most trains you will need a boarding ramp and to reserve a wheelchair space.
• use a mobility scooter – some train companies have restrictions and many require permits to travel.
• have a visual impairment and need guidance at the station or help getting on and off the train
• have difficulty walking long distances – some stations have wheelchairs or electric buggies which you can borrow.

By booking your journey in advance, National Rail and the train company can make it as easy as possible for you to travel. They can provide arrangements if the station is not step-free or usually not staffed at the time.

Operators

South Western Railway

www.southwesternrailway.com

Great Western Railway

www.gwr.com

Help with cost

Senior Railcard

A Senior Railcard is available to people over 60 and costs £30 for a year or £70 for three years. It gives a discount of 1/3 off rail journeys.

The Disabled Person’s Railcard

The Disabled Person’s Railcard costs £20 for a year and £54 for three years. It will entitle you to a saving of 1/3 off rail journeys.

You are eligible for the Disabled Person’s Railcard if you:

• receive Personal Independence Payments (PIP)
• receive Disability Living Allowance (DLA) at either: the higher or lower rate for the mobility component, or the higher or middle rate for the care component
• have a visual impairment
• have a hearing impairment
• have epilepsy
• receive Attendance Allowance or Severe Disablement Allowance
• receive War Pensioner’s Mobility Supplement
• receive War or Service Disablement Pension for 80% or more disability
• buy or lease a vehicle through the Motability scheme

Special assistance

If you are planning to travel on National Rail services, you can request an assistance booking in advance – now up to 2 hours before your journey is due to start, any time of the day. 

Passenger Assist is a national system used by all train companies, which allows them to make the necessary arrangements for your journey.

Passenger Assist includes:

• offering a helping hand to navigate the station
• support when boarding the train 
• meeting you from your train and taking you to your next train or the exit
• arranging a ramp on or off your train
• assistance relating to a non-visible impairment
• carrying your bag(s) – up to three items of luggage as per the National Rail Conditions of Travel

How it works

If you have a disability, non-visible disability, or are elderly, you can pre-book journey assistance to make sure you get all the help you need for your journey, including changes, and connections that involve other train companies.

You can also “turn up and go” without booking assistance in advance. If you require assistance at short notice, make yourself known to a member of staff or use a Help Point when you arrive at the station.

You can request assistance either via the train company you are travelling with or nationally through National Rail.

Book Passenger Assistance via National Rail

Plan Assistance

Contact: 0800 022 3720 or text 60083

Lines are open 24 hours a day.

You can also book via a new app which allows you to request assistance using a smartphone. You receive a confirmation email once your request has been checked and confirmed. Passenger Assistance by Transreport page.

Book Passenger Assistance via individual train companies

South Western Railway

Assisted Travel

Contact: 0800 528 2100 

Great Western Railway

Passenger Assist

Contact: 0800 197 1329 

Travelling with mobility equipment

Train operators in Wiltshire can carry manual or powered wheelchairs up to a maximum size of 700mm wide, by 1200mm long and not exceeding a weight of 300kg including the passenger.

As there are a limited number of spaces available to wheelchair users on each train, it is important that you book your space in advance.

However, the rules for scooters are different for each operator. If you are making a connection to an onward service with another operator, remember to check if you will need a permit for the connecting train.

Great Western Railway 

Will allow you to travel with your scooter up to a maximum size of 700mm wide, by 1200mm long, and not exceeding a weight of 300kg (including the passenger) with a permit.

To arrange a scooter permit, contact: 0800 197 1329

You can also find a scooter application in the ‘Useful Downloads’ section on the Great Western Railway website. 

If you are not eligible for a permit, you can travel with your scooter if it can be folded and stowed in the luggage rack.

South Western Railway

Will allow you to travel with your scooter up to a maximum size of 700mm wide by 1200mm long and not exceeding a weight of 300kg (including the passenger) with a permit.

You will need to download and complete a Scooter Card Application Form. Allow 7 to 10 working days for the application to be processed.  

Alternatively contact the Assisted Travel team: 0800 528 2100

Routes and timetable links

Connecting Wiltshire

Connecting Wiltshire provides a journey planner and can help with train times and operators.

National Rail

For train times and tickets.

Trainline

In addition to finding train timetables and buying your ticket, the Trainline website will give you information on live train times, including real-time journey and platform information with live train tracking. You can also check which trains are faster, and which stations they are stopping at.

Traveline 

You can plan local or long-distance journeys by bus, coach or train and check timetables with Traveline.

Traveline is a public transport information and journey planning service and is a partnership of transport companies, local authorities and passenger groups which have come together to bring you routes and times for all travel in Great Britain by bus, rail, coach and ferry and to provide it in as many different ways as possible.

You can use Traveline to plan your journey and find timetables, before you travel or during your journey. Contact Traveline: 0871 200 22 33