Wiltshire other schemes

Patient Transport Services    

The Non-Emergency Patient Transport Service (NEPTS) is for patients who:    

• Need to travel to and from an appointment at a hospital or clinic    
• Are discharged from hospital (and meet the eligibility criteria), or    
• Need to transfer between centres, and because of their medical condition cannot make their own way.    

Meeting the eligibility criteria for transport    

The criteria that determine whether or not you are eligible for NEPTS have been set by the Department of Health and are based upon whether your medical condition prevents you from travelling by any other means.    

All operators of patient transport are now required to apply these rules, so whilst you may have previously been able to use patient transport this may no longer be the case if you are not deemed eligible.    

Making a booking   

The Non-Emergency Patient Transport Service for people in Bath and North-East Somerset, Swindon and Wiltshire (BSW) is provided by E-zec Medical. 

Patients in Wiltshire should call 01278 727410 to arrange transport.

Further information can be found on the E-zec website.  

Voluntary community cars    

Link (volunteer car) Schemes

Link Schemes are community-based services in Wiltshire. They aim to improve the quality of life for disadvantaged, elderly or infirm people by providing transport for medical appointments, shopping and other trips.

Transport services are provided by volunteers using their own cars. Donations to cover the running costs are welcome.

Community First support 42 such schemes in Wiltshire. You can search schemes in your nearest town and find contact details, via the website below.

Swindon Dial A Ride 

A door-to-door service for people living in the Borough of Swindon and surrounding areas, provided by volunteers driving their own cars. Nominal charges apply.

This service is suitable for people who find it difficult to travel on public transport due to mobility issues and can be used for trips such as health appointments, day centres, lunch clubs, shopping, social visits and the hairdressers. Pre-registration is required. 

Contact: 01793 521123 or  transport@dialarideswindon.org.uk   

Community Transport South Wiltshire (CTSW) 

A Salisbury-based, charitable car scheme with door-to-door transport for people who would otherwise find it difficult to get out and about. Transport can be provided to the doctor or hospital, shopping, or to visit family and friends. 

Drivers are volunteers. They collect you at an arranged time and can assist you in and out of the car if required. 

Contact: 01722 410123 or ctswsalisbury@outlook.com

Companion driving services   

Paid companion driver services should be registered with the local authority in the same way as regular taxis.    

Helping Hands   

Helping Hands focus on tasks such as running errands, grocery shopping and support with social activities.   

Contact: 0333 060 4041   

Driving Miss Daisy  

Driving Miss Daisy is a national organisation who have franchises across the region.    

Contact: 0333 014 6211