Wiltshire buses

County advice overview

Bus operators in Wiltshire have made many buses accessible in compliance with the standards required by government regulations.

This includes the use of ramps, display screens, audio-visual ‘next stop’ announcements and low-floor buses.

You can find more information regarding bus travel on the Wiltshire Council website.

Key tips

If you have reduced mobility, or a disability, where possible plan your journey in advance so that you know:

If the destination stop is accessible, and any arrangements you may need to make for onward travel
Which mobility aids you will be travelling with. (Contact the bus provider if you are unsure whether you can travel with your scooter/wheelchair.)

It may also be worth considering:

Where the nearest bus stop is and which bus number you will need
What method of payment is accepted
If the ticket can be bought online
Which destination stop you need. (The bus driver should be happy to help.)

As well as printed timetables on display at all bus stops, many stops show ‘real time’ information so you can see when the next bus will arrive. If you have a smart phone, the First Bus app gives you real-time information, nearby stops, route maps and more, wherever you are.

For further information, contact the West of England Hubs Mobility Advice Service.

Operators

or visit the Morebus shop: Bus Station, Poole, BH15 1SN

Stagecoach West

www.stagecoachbus.com

Contact: 0345 241 8000

Salisbury Reds

www.salisburyreds.co.uk

Services include Salisbury Park&Ride

Contact: 01202 338 420

Swindon’s Bus Company

www.swindonbus.co.uk

Contact: 01793 428428.

Connect2 Wiltshire

www.connectingwiltshire.co.uk

Provide flexible demand responsive bus and taxi services in Wiltshire.

Contact: 01722 326 154

Help with cost

Fares are set by the bus operator, so visit individual websites for information about fares and ticket options. If you plan to make a journey regularly, you may save money with weekly, monthly or annual tickets.

Older Person’s Bus Pass

Concessionary bus passes are available for older people who have reached state pension age and are resident in Wiltshire. The Older Person’s Bus Pass entitles you to free travel on bus services throughout England from 9.30am to 11.00pm, Monday to Friday, and all day at weekends and on public holidays.

Disabled Person’s Bus Pass

If you have a disability, you may be entitled to a Disabled Person’s Bus Pass. There is no upper age restriction for the Disabled Person’s Bus Pass.

View the eligibility criteria and apply for an Older Person’s or Disabled Person’s Bus Pass on the Wiltshire Council website.

Special assistance

The Confederation of Passenger Transport (CPT) has introduced the Journey Assistance Card Scheme. A range of cards are available for passengers with disabilities or impairments which may not be immediately obvious to those around them.

The cards cover disabilities such as deafness, visual impairment, or simply can advise the driver to allow the passenger to take their seat before pulling away from the stop.

They are available from travel shops, or you can download one via the websites below.

Travelling with mobility equipment

Wheelchairs

Operators such as Stagecoach, First Bus, Swindon’s Bus Company, Faresaver and Salisbury Reds operate low-floor buses within their fleet.

Low-floor buses have a dedicated area for wheelchair users; other passengers are required to give up the space for wheelchair users.

When your low floor bus arrives at the bus stop, you can ask the driver to lower the step or ramp to allow you to board.

Wheelchair users have priority over everyone else for the use of the designated wheelchair space, since this is the only place in which they can travel safely.

Scooters

Not all bus operators can carry mobility scooters onboard. If you are a mobility scooter user, you should check with the bus operator in advance of travel.

Operators such as First Bus, Stagecoach, Morebus, Salisbury Reds and Swindon’s Bus Company allow mobility scooters onboard accessible buses that are fitted with a ramp. You will need to apply for a standard ‘permit for travel’ prior to your scooter being carried. Mobility scooter users must be assessed and receive on-bus training from the operator before travelling on the bus for the first time.

To apply for a scooter permit:

Contact First Bus: 0345 646 0707
Contact Stagecoach: 0345 241 8000
Contact Morebus: 01202 338 420

Apply online for a Swindon’s Bus Company permit.

Apply online for a Salisbury Reds permit.

Assistance dogs

All recognised guide dogs and assistance dogs are allowed to travel for free on buses.

Routes and timetable links

When planning a journey by bus, things to consider might be “Where is my nearest bus stop?” and “What bus number do I need?”. You may also want to think about buying your ticket, what it will cost, can you pay by cash or card and can you buy it in advance online. Be aware that online tickets for buses are often non-refundable if you cannot make your journey.

Buses can only stop at marked bus stops, so you need to be sure where you are getting off in advance. If you are not sure, the bus driver should be happy to help you. You may need to consider if the nearest bus stop is accessible if you are travelling with a scooter or wheelchair.

Local bus providers have journey planners and will be able to help you with travel information. The following websites can also provide bus routes and timetable links.

Connecting Wiltshire

Park&Ride information, timetables and maps, live bus times, tickets.

Travelwest

Live arrivals, journey planner, timetables for the West of England.

First Bus App

If you need more help with finding bus stations and routes, the First Bus App is free to download on a smartphone.

Traveline

Traveline is a public transport information and journey planning service. It is a partnership of transport companies, local authorities and passenger groups which have come together to bring you routes and times for all travel in Great Britain by bus, rail, coach and ferry and to provide it in as many different ways as possible.

You can use Traveline to plan your journey and find timetables, before you travel or during your journey. Contact: 0871 200 22 33.

NextBuses

The national NextBuses website will help you search for bus timetables and your nearest bus stop. You can put in your postcode to find your nearest stop and the next bus due.

SMS text: For live and scheduled arrival information for specific bus stops, text the short code (for example, brkdwtg) shown on the information panel at that stop to 84268 (a charge applies for each return text, on top of the cost of the customer’s initial text message request).

BusTimes

The BusTimes.org website also provides bus, coach and ferry transport information (under the heading ‘Map’, select Track buses and find bus stops). From here, you can track buses across the UK, access timetables and next departure information, view maps, bus stop details and more.

Disclaimer
Any advice or information given by the Hubs Mobility Advice Service is impartial and correct at the time it is provided. However, as operators may change their services or equipment prior to your journey or booking, you are strongly advised to check any details directly with them shortly before you expect to travel.

Contact your local Hub

Get in touch with the West of England Hub for personal mobility advice and accessible travel information. Your Hub can help with local, national and international accessible travel advice.