Warwickshire Community transport 

County advice overview 

Community transport in Warwickshire helps to connect residents without access to conventional transport, and from isolated rural locations, to surrounding areas.  

Dial-a-Ride and Call and Go schemes provide a bookable service for people who have problems accessing public transport. For example, if you live too far from a bus stop, find it difficult getting on and off public buses, or there is no bus service nearby. 

You do not need to be registered disabled or use a wheelchair to be eligible but must register for the service. 

You can find further information on the Warwickshire County Council website. 

Key tips 

It is important to plan your use of community transport in advance. Services are often run by volunteers and pre-booking is essential. You may wish to consider: 

• Community transport providers are often in high demand, so it is best to book your journey several days in advance if you can. 
• You may need to register with the service in advance of your first booking and a membership fee sometimes applies in addition to travel costs. 
• At the time of booking, inform the provider of any mobility and accessibility needs you may have and which equipment you intend to travel with.  
• Some operators offer a discount or are even free with a valid bus pass, so it is worth obtaining one, if you are eligible, even if you never catch a regular bus. 
• Not all Dial-a-Ride schemes can take you to hospital appointments or day care centres. These appointments can be arranged by your doctor, the hospital, social services, or you may be able to use a community car scheme. 
• Community car schemes are run by volunteers and the drivers will take you to hospital and doctor’s appointments and usually wait with you for your appointment. Some community car schemes can also take you to the shops or other destinations. 

Operators 

Selected community transport operators 

 IndieGo Rugby

www.warwickshire.gov.uk

A dial-a-ride minibus scheme providing services to and from Rugby at key times, along with villages around the Rugby area. It is suitable if you have mobility issues or a lack of public transport. The service is wheelchair accessible.

Fares and advance registration apply.

Contact: 0345 263 8139 (Booking and registration).

IndieGo Atherstone and IndieGo Coleshill

www.warwickshire.gov.uk

Operates dial-a-ride minibus schemes to and from Atherstone and surrounding villages, and to and from Coleshill and Hams Hall, and Coleshill Parkway Station along with villages around Coleshill. The service is wheelchair accessible.

Fares and advance registration apply.

Contact: 0345 263 8139 (Booking and registration).

• Indie-GO Plus (Hatton and West Warwick)
• Indie-GO Plus (Hatton and West Warwick)

An on-demand public bus transport service for Hatton and West Warwick. You can request pick-up and drop-off points when making your booking. Buses have ramp access. 

Journeys and wheelchair spaces can be booked through the IndieGo PLUS app or by calling 01926 895559.

UBUS

www.stratford.gov.uk

A dial-a ride service for Stratford-upon-Avon residents who cannot access public transport because of mobility issues or live in an area with limited or no public transport. There are five operating zones with travel to Stratford or Leamington Spa. All details can be found online. 

Fares and advance registration apply.

Operates: Monday – Friday, 9:30am – 7:00pm, except 2:30pm – 4:30pm on school days.

Contact: 01789 264491 or ubus@vectare.co.uk

Travel costs 

Community transport costs can vary depending on the service provided.  

Many schemes are run by not-for-profit organisations and only charge based on their actual operating costs. So, the fare you pay will be competitive with public transport costs in most cases. Fares are much cheaper than taxis and there is sometimes a reduced rate for bus pass holders. 

Check with the individual provider when booking your trip, or browse their website, to receive an estimate of costs. 

Special assistance 

Assistance is variable for each service. Information can be found on an operator’s website or by contacting them by telephone. 

When booking any community transport in your area, be clear about your mobility requirements and check in advance that the service is able to accommodate your mobility equipment. 

Travelling with mobility equipment 

Check with the individual community transport scheme, regarding travelling with mobility equipment. Services vary depending on the type and size of equipment that can be carried, due to space.   

Most minibuses are wheelchair accessible, although may have limited capacity for wheelchairs.  

Voluntary car schemes often require passengers to be able to transfer independently. Some can stow foldable wheelchairs and aids.