Surrey other schemes

Patient Transport Services

NHS Non-Emergency Patient Transport Services (NEPTS) 

Services are available to those who are unable to use public or other transport due to a medical condition. Eligibility criteria is based on the Department of Health guidance. This includes people who are:

• attending hospital outpatient clinics
• being admitted to or discharged from hospital wards
• needing life-saving treatments such as radiotherapy, chemotherapy, or renal dialysis or DVT treatment

Each NHS trust has its own criteria for arranging transport, but it normally requires a referral from a GP. It is worth noting that NHS hospital transport is often shared transport and can involve long wait times. 

You can find your nearest NHS hospital through the NHS website and the hospital website will have details of the Patient Transport provider.

Some private companies also provide hospital transport or patient transfer in London. 

Further information can be found on the Southern Ambulance Services website or by contacting: 0845 600 2055.

Myzot operates a private ambulance service. Contact: 0203 971 1001.

Voluntary community car schemes

These are voluntary groups set up in local neighbourhoods to help people who are vulnerable or isolated access medical appointments. Some schemes can assist with shopping and other excursions.

Good Neighbours Community Care

There are over seventy Good Neighbour schemes currently operating in the county. Schemes are run by volunteers and rely on volunteer drivers. They use their own vehicles and cannot always accommodate wheelchairs. Always check with the organisation to see how they can help. 

Clients must register with the scheme. A donation may be requested to help cover the volunteer’s petrol costs. Contact: 01483 447121

Lift shares   

Part of the national Lift Share Scheme encouraging drivers to be more sustainable by offering lifts on routes they are already driving. 

You can register a particular route in your area, that you wish to take. The scheme will match you with drivers making the same journey.

Companion Driving Services

The care provider organisations, listed below, provide companionship services for older and disabled people, as well as wheelchair-accessible vehicles.

Karen’s Angels

Karen’s Angels website

Based in Chessington. Covers Epsom and Ewell, Kingston, Sutton, and parts of Surrey.
Contact: 0208 2247848 or 07760220604

Driving Miss Daisy

Driving Miss Daisy website

A national organisation with Surrey franchises in Wallington and Woking.

Wallington

Based in Wallington but covers Sutton, Kingston, Croydon, and Merton.

Woking   

Woking         
Contact: 0333 014 6211 or email: woking@drivingmissdaisy,co.uk