Surrey coaches

County advice overview

National Express provide coach routes in Surrey.

Coaches are accessible with low floor access and a wheelchair ramp.  There is a designated wheelchair space as well as a passenger assistance button to alert the driver if you require assistance.

Other coach providers in Surrey provide private travel hire.

Key tips

Always allow yourself plenty of time to plan your journey. It may be worth considering:

• If you will need help to access the coach and will you be travelling with mobility equipment. Consider whether it is easier to take equipment with you or hire it at your destination from an outlet such as ShopMobility.
• Booking assistance in advance. Before you contact the coach operator to arrange, consider all aspects of your journey so you can obtain all the information in one call. For example, if travelling by coach are you able to access the onboard toilets? Will your destination stop be accessible?
• When booking transport assistance, you should be able to provide the size of a wheelchair or mobility scooter, including the total weight with or without the user.
• What local transport do you need once you arrive at your destination? Will you need to pre-book an accessible taxi?
• Will you be making this journey more than once a year? If so, it may be worth researching concessionary travel schemes.

Remember that your local Hubs Mobility Advice Service can signpost you to the correct travel operator and mobility organisations.

Operators

Regional operators

Repton Coaches

http://www.reptonscoaches.com

Areas covered include Sunbury, Kingston, Cobham, Leatherhead, and Guildford.
Tel: 01372 452 330

National operators

National Express

https://www.nationalexpress.com/en

Provide a service to London from Guildford, Redhill and Woking. You can use their website to plan a journey.

Help with cost

The Check my Bus website can help you find timetables and the cheapest fares for your journey. It can be used for any national coach company. 

Repton Coaches accept cash and contactless and the Surrey Concessionary Bus Pass for older and disabled People. In addition, they accept bus passes from other local authorities.

Disabled Coachcard 

You can use a Disabled Coachcard on National Express journeys, which is available for an annual fee and offers a third off fares. 

There is a £2.50 postage fee for the card. There are no restrictions on peak and off-peak travel times. Apply for a card on the National Express website, by phoning 0871 781 8181 or at any National Express ticket outlet.

National Express Senior CoachCard

If you’re 60 or over, you can apply for a National Express Senior Coachcard. It offers a third off prices on Standard and Fully Flexible fares to hundreds of towns, cities, and airports across the UK. There are no restrictions on peak and off-peak travel times, so you can travel when it suits you.  This includes public holidays, bank holidays and weekends.

Benefits include:

• Save a third on Standard and Fully Flexible fares, even at peak times.
• £15 day-return on Tuesdays, Wednesdays, and Thursdays to anywhere in the UK (excluding airports), just book three days in advance of your travel.
• Free journey if your coach is delayed for over an hour.

Apply for a card on their website, by phoning 0871 781 8181 or at any National Express ticket outlet.

Special assistance

Repton coaches 

Have low floor access to enable wheelchair access. There is a designated wheelchair assistance button to alert the driver and the button is fitted with braille. Assistance dogs can be brought on Repton’s Coaches.

National Express

If you require assistance during your journey, for example, wheelchair assistance or help getting on and off coaches, contact the National Express Assisted Travel Team on 03717 818181. Or you can complete an online Assisted Travel form.

National Express have created a selection of Journey Assistance Cards for passengers. These explain to staff and drivers any need for assistance or exemptions from requirement. For example, if you have a hearing impediment.

Download a Journey Assistance Card.

Travelling with Mobility Equipment 

Repton Coaches

Coaches are low-floor vehicles with wheelchair access, meaning that they can also take passengers in a mobility scooter. There is one wheelchair user space, meaning that they are only able to take one wheelchair user/mobility scooter user at a time. Class 2 scooters must fit with the recommended length and width – not exceeding 1000mm and 600mm, respectively.

National Express

Have a dedicated Assisted Travel Team who you can contact on 03717 818181, Option 3 to talk through your needs. (Lines are open 9.00am – 5.00pm, seven days a week). 

Alternatively, you can complete an online Assisted Travel Form.

It is not a requirement to book your assistance in advance, but it will help National Express to provide your assistance if you do so.

Coaches are equipped with a wheelchair lift. However, it cannot be deployed at all stops, so it is best to check in advance if your stop is accessible. Contact 03717 818181, Option 3.

Wheelchair users are advised to book travel in advance, although this is not essential. This will allow National Express to confirm that:

• the wheelchair is compatible with the space on the coach,
• the combined weight of the customer and the wheelchair do not exceed the maximum weight capacity of being lifted by the wheelchair lift,
•  the locations at which the customer plans to board and alight the coach from are accessible stops at which the wheelchair lift can be deployed,
• that the specific coach on which the customer plans to travel is not already fully booked.

It is recommended that you contact National Express 36 hours in advance of travel on the telephone number above. If you book same-day travel, they will make all reasonable efforts to carry out checks on the day. 

Customers cannot travel on their mobility scooters; however, small lightweight mobility scooters that can be dismantled and safely stowed in the luggage hold of the coach are accepted. Please note, National Express staff cannot do this for you.

To check if your scooter will be accepted, you will need to provide National Express with details of the size, make and model of the mobility scooter you will be travelling with. You will be advised either at the time of booking or by the team calling you back, about the suitability of your mobility scooter for carriage in the luggage hold.

Further details regarding travel assistance can be found on the National Express website.

Assistance Dogs

Can be carried on National Express but it’s recommended to pre-book and for the dog to wear a safety harness

Routes and timetable links

Repton Coaches 

All routes are available online.

National Express

There is a link on the National Express website to timetables. 

You can download timetables and also plan a journey using the ‘Choose your journey’ website page.