South Gloucestershire buses

County advice overview

Bus operators in South Gloucestershire have made many buses accessible in compliance with the standards required by government regulations.

This includes the use of ramps, display screens, audio-visual ‘next stop’ announcements and low-floor buses.

The Traveline website indicates if services are operated by accessible vehicles. If you have a smartphone then you can use the Traveline Journey Planner app.

Key tips

If you have reduced mobility, or a disability, where possible plan your journey in advance so that you know:

• If the destination stop is accessible, and any arrangements you may need to make for onward travel
• Which mobility aids you will be travelling with. (Contact the bus provider if you are unsure whether you can travel with your scooter/wheelchair.)

It may also be worth considering:

• Where the nearest bus stop is and which bus number you will need
• What method of payment is accepted
• If the ticket can be bought online
• Which destination stop you need. (The bus driver should be happy to help.)

For further information, contact the West of England Hubs Mobility Advice Service.

Operators

First Bus

www.firstbus.co.uk

Eurocoaches

eurocoaches.com

Stagecoach

www.stagecoachbus.com

Metrobus

travelwest.info

WEST Link

travelwest.info

Contact: 0117 457 8561 for specific disability travel advice, or download the app.

Help with cost 

The Diamond Travelcard Scheme consists of the Older Person’s and Disabled Person’s Bus Passes. You can apply for this free bus travelcard if you meet the eligibility criteria for one of the passes.

Older Person’s Bus Pass

Concessionary bus passes are available for older people who have reached state pension age and are resident in South Gloucestershire. The Older Person’s Bus Pass entitles you to free travel on bus services throughout England from 9.30am to 11.00pm, Monday to Friday, and all day at weekends and on public holidays.

Disabled Person’s Bus Pass

If you have a disability, you may be entitled to a Disabled Person’s Bus Pass. There is no upper age restriction. 

View the eligibility criteria and apply for a Diamond Travelcard on the South Gloucestershire Council website.

You can also obtain an application form by contacting South Gloucestershire Council: contravel@southglos.gov.uk or 01454 868004, or by visiting a One Stop Shops. 

Special assistance

The Confederation of Passenger Transport (CPT) has introduced the Journey Assistance Card Scheme. A range of cards are available for passengers with disabilities or impairments which may not be immediately obvious to those around them. 

The cards cover disabilities such as deafness, visual impairment, or simply can advise the driver to allow the passenger to take their seat before pulling away from the stop.

They are available from travel shops, or you can download one via the websites below.

• Stagecoach – Journey Assistance Cards
• First Bus – Journey Assistance Cards

South Gloucestershire Council provide Travel Training which is designed to help children and young people from school year 9 and above, up to the age of 25, who have disabilities and special educational needs, to build the skills and confidence to travel independently. This could mean using the bus, walking or cycling to get to school, college, work or leisure activities. 

Contact and referral details are available here.

Travelling with mobility equipment

First Bus, Stagecoach and Metrobus operate low-floor buses, which have a dedicated area for wheelchair users; other passengers are required to give up the space for wheelchair users.

When your low floor bus arrives at the bus stop, you can ask the driver to lower the step or ramp to allow you to board.

Wheelchair users have priority over everyone else for the use of the designated wheelchair space, since this is the only place in which they can travel safely.

Scooters

Not all bus operators can carry mobility scooters onboard. If you are a mobility scooter user, you should check with the bus operator in advance of travel.

Operators such as First Bus, Stagecoach and Metrobus allow mobility scooters onboard accessible buses that are fitted with a ramp. You will need to apply for a standard ‘permit for travel’ prior to your scooter being carried. Mobility scooter users must be assessed and receive on-bus training from the operator before travelling on the bus for the first time. 

• To apply for a scooter permit from First Bus and Metrobus, contact 0345 646 0707.
• To apply for a scooter permit from Stagecoach, contact 0345 241 8000.

Assistance dogs

All recognised assistance dogs are allowed to travel for free on buses.

Routes and timetable links

South Gloucestershire bus providers have journey planners and will be able to help you with travel information. 

First Bus

Routes and timetables

First Bus App

If you need more help with finding bus stations and routes, the First Bus App is free to download on a smartphone.

Stagecoach West

Routes, timetables and contact details.

Eurocoaches

Bus routes and timetables.

South Gloucestershire Park & Ride

Travelwest Park & Ride

The following websites can also provide local and national bus routes and timetable links.

Travelwest 

Live arrivals, journey planner, timetables for the West of England.

Traveline

Traveline is a public transport information and journey planning service. It is a partnership of transport companies, local authorities and passenger groups which have come together to bring you routes and times for all travel in Great Britain by bus, rail, coach and ferry and to provide it in as many different ways as possible.

You can use Traveline to plan your journey and find timetables, before you travel or during your journey. Contact: 0871 200 22 33.

NextBuses

The national NextBuses website will help you search for bus timetables and your nearest bus stop. You can put in your postcode to find your nearest stop and the next bus due. 

SMS text: For live and scheduled arrival information for specific bus stops, text the short code (for example, brkdwtg) shown on the information panel at that stop to 84268 (a charge applies for each return text, on top of the cost of the customer’s initial text message request). 

BusTimes

The BusTimes.org website also provides bus, coach and ferry transport information (under the heading ‘Map’, select Track buses and find bus stops). From here, you can track buses across the UK, access timetables and next departure information, view maps, bus stop details and more.