Shropshire taxis

Taxi travel overview

Many taxi companies now offer wheelchair accessible vehicles.

Wheelchair-accessible taxis are usually ‘black cabs’, wheelchair-adapted vehicles, people carriers, minibuses or converted small vans. They may have a ramp or a passenger lift to assist the wheelchair user with getting into the vehicle, which is far easier than transferring from a wheelchair to a car seat and dismantling the wheelchair for the journey. 

Selected Accessible Taxi Companies

A1 Taxis (Telford) 

01952 414141

A2Z Cabs (Telford)

01952 242434

Afzal Taxis (Telford)

07817 460041

ATR Taxis (Shropshire and beyond)

01746 769000

Go Carz (Shropshire)

Book via app.

Prestige Cars (Telford)

07968 267228

Royal Cars (Telford)

01952 299299

Shrewsbury Cars (Shrewsbury)

01743 242424

Planning a journey

When booking a taxi, remember to inform the company if you require an accessible vehicle.

Ensure that the vehicle that arrives is a genuine taxi (look for a local authority registration plate, on the front and rear of the vehicle). 

A taxi driver cannot refuse your fare because you are disabled and cannot charge extra for you or an assistance dog. They must accept an assistance dog unless they have an exemption – in that case, they must be able to show you the exemption certificate provided by the council.

Keeping safe when travelling

As wheelchairs are carefully designed to support a disabled person, wheelchair-accessible taxis allow disabled people to stay in the position that is best for their body and posture.

Wheelchair-accessible taxis must be equipped to secure the wheelchair when the cab is in motion. Seat belts or lap belts should be available to keep the wheelchair user steady.

Wheelchair accessible taxis are adding different forms of lighting to help the visually impaired.

All the equipment in a wheelchair taxi should be regularly tested by the driver to ensure it remains in good repair.

Always ensure that the vehicle that arrives is a genuine taxi – look for a local authority registration plate, on the front and rear of the vehicle.

Operator Obligations

The law states that to comply with the Equalities Act 2010, licensed drivers are under a legal duty to carry wheelchair users and guide or other prescribed assistance dogs in their vehicles without additional charge. The law expects drivers:

• to carry a person in their wheelchair
• not to charge extra for doing so
• ensure the passenger can travel safely
• provide whatever reasonable assistance as necessary

All taxi and minicab drivers must make sure they do not discriminate against disabled people and should not treat them less favourably than non-disabled customers. They should also make reasonable adjustments to ensure you receive the same service, as far as this is possible, as someone who is not disabled.

If a taxi driver does discriminate against you, you should complain to your local authority’s Licencing Department.