Lincolnshire taxis

Taxi Travel overview

Many taxi companies in Lincolnshire now offer wheelchair-accessible vehicles.

Wheelchair-accessible taxis are usually black cabs, wheelchair-adapted vehicles, people carriers, minibuses or converted small vans. 

They may have a ramp or a passenger lift to assist the wheelchair user with getting into the vehicle, which is far easier than transferring from a wheelchair to a car seat and dismantling the wheelchair for the journey.

Always check your accessibility requirements with the individual taxi operator before booking your journey.

Selected accessible taxi companies

You can find an overview of registered wheelchair-accessible taxi services on the North East Lincolnshire Council website.

Mark’s Transport Group 

Mark’s Transport Group website

Based in Lincoln, Mark’s Transport Group operates wheelchair-accessible vehicles, to transport passengers anywhere. Staff are trained to deal with a range of health conditions and disabilities. Single or group bookings accepted. 

Contact: 01522 793816 or info@markstg.com

CJ’s Taxi Spilsby

CJ’s Taxi Spilsby website 1 or website 2

Operates local to Spilsby and the surrounding area with wheelchair-accessible vehicles available. 
Contact: 01790 280790

Grantham Taxis

Grantham Taxis website

Wheelchair-accessible vehicles are available upon request. 
Contact: 01476 594 594

Smart Cabs – Spalding & Bourne

Smart Cabs – Spalding & Bourne website

Smart Cabs have wheelchair-accessible vehicles within their taxi and minibus fleet, along with buses with low level steps, luminous grab rails and electric tail lifts for ease of access for disabled people and wheelchair users.

Contact: Spalding office – 01775 767676 or Bourne office – 01778 420500

Planning a journey

• Book a licenced vehicle in advance and use a trusted company or driver.  
• When booking a taxi from a firm which is not solely a wheelchair specialist, ensure you mention at the time of booking that you will need an accessible car. 
• Check that your destination is accessible before leaving for your journey.
• When booking in advance, keep a record of your phone, email or app booking and your journey information.

Keeping safe when travelling

Many taxi companies now offer wheelchair-accessible vehicles, which you should specify when booking if required.

As wheelchairs are carefully designed to support a disabled person, wheelchair-accessible taxis allow disabled people to stay in the position that is best for their body and posture.

Wheelchair-accessible taxis must be equipped to secure the wheelchair when the cab is in motion. Seat belts or lap belts should be available to keep the wheelchair user steady.

Wheelchair-accessible taxis are adding different forms of lighting to help the visually impaired.

All the equipment in a wheelchair taxi should be regularly tested by the driver to ensure it remains in good repair.

Operator obligations

The law states that to comply with the Equalities Act 2010, licensed drivers are under a legal duty to carry wheelchair users, assistance dogs including guide, hearing and other prescribed assistance dogs in their vehicles without additional charge. The law expects drivers to:

• carry the passenger while in a wheelchair
• not to make any additional charge for doing so
• if the passenger chooses to sit in a passenger seat, to carry the wheelchair
• to take such steps as are necessary to ensure that the passenger is carried in safety and reasonable comfort; and
• to give the passenger such mobility assistance as is reasonably possible. 

All taxi and minicab drivers must make sure they do not discriminate against disabled people and should not treat them less favourably than non-disabled customers. They should also make reasonable adjustments to ensure you receive the same services, as far as this is possible, as someone who is not disabled.

If a taxi driver does discriminate against you, you should complain to your local authority’s Licencing Department.