Lancashire taxi

Taxi travel overview 

Many taxi companies in Lancashire now offer wheelchair-accessible vehicles.

Wheelchair-accessible taxis are usually black cabs, wheelchair-adapted vehicles, people carriers, minibuses or converted small vans. 

They may have a ramp or a passenger lift to assist a wheelchair user with getting into the vehicle, which is far easier than transferring from a wheelchair to a car seat and dismantling the wheelchair for the journey. 

Hackney carriages

These vehicles generally look like London style cabs and all have an illuminated TAXI sign on the roof. Taxis can be hailed in the street or they can be hired at taxi ranks. 

All hackney carriages are wheelchair-accessible vehicles, although drivers may not be able to carry all types of wheelchairs. Drivers will perform a risk assessment for less standard wheelchairs to establish if they are able to transport them safely.

Selected accessible taxi companies

Avacab

www.avacab.net

Based in South Ribble. Avacab offer a range of vehicles with adaptations and conversions carried out by specialist companies. 

Contact: 01772 424242

A1 Wheelchair Taxis

www.a1wheelchairtaxischorley.co.uk

Provide wheelchair-accessible taxi services, covering Chorley, Euxton Buckshaw Village, Whittle le Woods, Clayton le Woods, Brinscall and Coppull Adlington.

Contact: 07564 222239

Chorley Wheelchair Taxis

chorleywheelchairtaxis.co.uk

Provide adapted vehicles catering for wheelchairs of all sizes.

Contact: 07803 036833

Ashton Allied Taxis

www.ashtonallied.co.uk

Based in Preston with wheelchair-accessible vehicles and a dedicated wheelchair service for anyone seeking extra assistance.

Contact: 01772 600 600

Anthony’s Taxi Service

www.anthonytaxiservice.co.uk

Covers the surrounding areas of Blackpool, Cleveleys, Fleetwood, Warton, Freckleton, Kirkham and Preston. Taxi services are available for wheelchair and mobility scooter users.

Contact: 07933 420376

Kings Taxis

www.kingstaxis.uk

Based in Burnley. The fleet includes wheelchair-accessible black cabs and people carriers.

Contact: 01282 830830

Alan’s 1^st Choice

www.minibusespadiham.co.uk

Covers Padiham, Burnley and Accrington. Wheelchair-accessible minibuses are available.

Contact: 01282 778 833

Planning a journey

• Book your taxi in advance, especially at busy times.  
• If you are booking a Private Hire Vehicle, you can request the price in advance.  
• If you need a wheelchair-accessible vehicle, ensure that you specify any access requirements and your mobility equipment at the time of booking.

Keeping safe when travelling

As wheelchairs are carefully designed to support a disabled person, wheelchair-accessible taxis allow disabled people to stay in the position that is best for their body and posture.

Wheelchair-accessible taxis must be equipped to secure the wheelchair when the cab is in motion. Seat belts or lap belts should be available to keep the wheelchair user steady.

Wheelchair-accessible taxis are also adding different forms of lighting to help the visually impaired.

All the equipment in a wheelchair taxi should be regularly tested by the driver to ensure it remains in good repair.

Operator obligations

The law states that to comply with the Equalities Act 2010, licensed drivers are under a legal duty to carry wheelchair users, guide, hearing and other prescribed assistance dogs in their vehicles without additional charge. 

The law expects drivers:

• to carry the passenger while in a wheelchair and not to make any additional charge for doing so
• if the passenger chooses to sit in a passenger seat, to carry the wheelchair
• to take such steps as are necessary to ensure that the passenger is carried in safety and reasonable comfort; and
• to give the passenger such mobility assistance as is reasonable

Sections 168 and 170 of the Equality Act 2010, requires non-exempt drivers of taxis and PHVs to accept the carriage of assistance dogs and to refrain from charging extra for them.

All taxi and minicab drivers must make sure they do not discriminate against disabled people and should not treat them less favourably than non-disabled customers. 

They should also make reasonable adjustments to ensure you receive the same services, as far as this is possible, as someone who is not disabled.

If a taxi driver does discriminate against you, you should complain to your local authority’s Licencing Department.