Hertfordshire planes

Air Advice Overview

Passengers with a disability or reduced mobility are legally entitled to support, commonly known as ‘Special Assistance’. Airports and airlines must provide help and assistance, which is free of charge and helps ensure you have a less stressful journey.

Special assistance is available to passengers who may need help to travel, such as older people, those with a physical disability, including wheelchair users, and those who experience difficulty with social interaction and communication, such as people with autism or dementia.

If you have a sensory, physical or learning disability which affects your mobility when using transport at UK airports, you have the right to assistance in the following areas:

• specific arrival points, such as terminal entrances, transport interchanges, car parks
• reaching and registration at check-in
• moving through the airport if you need it, including to toilets
• boarding and disembarking the plane
• transferring between flights

You also have the right to help because of your age or a temporary illness or injury. For example, if you have broken your leg and it is in a cast.

Passengers requiring special assistance should aim to give their airline 48 hours’ notice.

Key tips

• Research the individual airline and their accessibility provision, or call the Hub so they can assist you with this
• Never be afraid to ask for extra help at the airport
• Make sure you give the airport 48 hours’ notice of any help you need
• Arrive early, as it can take more time to get to your gate 
• Ensure you inform your airline of any mobility equipment you need to take on the plane

Nearest airports

Luton Airport

https://www.london-luton.co.uk

If you have any queries about travelling with restricted mobility and the assistance provision at Luton Airport, you can find information on the London Luton Airport website.

Parking for Blue Badge holders

Blue Badge parking is available in all car parks. Disabled spaces cannot be booked. Blue Badge drop-off is available. Follow this link.

Check-in is on the ground floor. The departure lounge is on the first floor with escalator / lift access. Accessible toilets are located on the main concourse and within the departure lounge.

Stanstead Airport

https://www.stanstedairport.com

If you have any queries about travelling with restricted mobility and the assistance provision at Stanstead Airport, follow this link.

Parking for Blue Badge holders

You can now book Blue Badge parking on the dedicated Blue Badge parking website.

Blue Badge Spaces are located at the front of the Express Set Down – Zone C, nearest the Assistance Desk that is inside the Terminal.  Vehicles cannot be left unattended in this area. The Express Set Down fee is £7 for 15 minutes.  If you require longer than 15 minutes, please the intercom located at the exit barrier when you leave this area, and the Car Park Team will assist. A ticketless entry system is in operation and payment is made on exit.

Navigating Stanstead Airport

At Stansted, there is a reserved lane specifically for those who need assistance. This lane can be used by people making their own way through the airport, as well as anyone being helped by Special Assistance agents.

Heathrow Airport

https://www.heathrow.com

If you have any queries about travelling with restricted mobility and the assistance provision at Heathrow Airport, follow this link.

Parking for Blue Badge holders

Blue Badge parking is available in all car parks but cannot be booked. For assistance when you arrive at the car park, contact:  

020 8757 2700 (Terminal 2, 3 & 4) and 020 8283 6415 (Terminal 5).

Blue Badge drop-off

There is no dedicated Blue Badge drop-off at Heathrow Airport. 

Drop-off areas are located right outside the terminal which is the easiest and quickest way to drop-off passengers.

A £5 charge now applies at Heathrow every time a vehicle enters the terminal drop-off areas. (If you enter a drop-off area a second time, you will need to pay the charge again and every time after that.)

You can pay for a single drop-off or pre-pay for multiple drop-offs online or by phone. 

Please note that there is no option to pay at an airport ticket machine or in the terminal drop-off zones. You must not leave your vehicle unattended in the terminal drop-off areas. Vehicles left unattended will be removed by the police.

Special Assistance

If you require special assistance while at the airport you should inform your airline, tour operator or travel agent at least 48 hours before you fly. It is best to give as much notice as possible both for your outbound and return journeys so the necessary arrangements can be made to give you the assistance you require.

Your airline will pass on your special assistance booking prior to your arrival at the airport. If you arrive at the airport and have not booked in advance, all reasonable efforts will be made to assist you.

If you require assistance on arrival at the airport, you should locate the nearest call point to request assistance and you will be assisted to your chosen method of check-in. 

Travelling with mobility equipment

For passengers taking a mobility aid – such as a scooter or wheelchair – onto the aircraft, your airline must be advised in advance preferably at the time of booking. 

You should provide details to your airline, tour operator or travel agent which outline the dimension, weight, make and model of the mobility aid. You will be able to travel with your mobility aid from arrival at the airport up until the point of boarding the aircraft. 

The ground handling team will ensure your mobility aid is made safe for carriage on the plane and you or a person in your travelling party may be required to liaise with the team to ensure the mobility aid is immobilised.

You will be reunited with your mobility aid at the aircraft side after disembarking. In the unlikely event there is any damage to your mobility equipment, the Special Assistance team will make every effort to provide you with a temporary replacement.

Assistance Dogs

You may take your Assistance dog into the terminal with you.

It is important to remember that guide dogs can only travel if they are registered with the Pet Travel Scheme and if allowed by your airline and holiday destination. For further information on travelling with an assistance dog, visit the dedicated webpage on the Gov.uk website.