East Riding buses

County advice overview

Bus operators in East Riding are steadily making more buses as accessible as possible in compliance with the standards required by government regulations.

This includes the use of ramps, display screens, audio-visual ‘next stop’ announcements and low-floor buses.

You can visit the East Riding of Yorkshire website for further information.

Key tips 

If you have reduced mobility, or a disability, where possible plan your journey in advance so that you know:

• If the destination stop is accessible, and any arrangements you may need to make for onward travel
• Which mobility aids you will be travelling with. (Contact the bus provider if you are unsure whether you can travel with your scooter/wheelchair.)

It may also be worth considering:

• Where the nearest bus stop is and which bus number you will need
• What method of payment is accepted
• If the ticket can be bought online
• Which destination stop you need. (The bus driver should be happy to help.)

For further information, contact the Central England and Greater Manchester Hubs Mobility Advice Service.

Operators

East Yorkshire

www.eastyorkshirebuses.co.uk

Provides services in the East Riding of Yorkshire, including Hull, Beverley, Bridlington, Goole and the southern area of Northern Yorkshire.

If you are travelling with a disability or reduced mobility, you can find information on the East Yorkshire website.

Stagecoach

www.stagecoachbus.com

Provides services around Hull and the Humber.

For information about assisted travel, visit the Stagecoach website.

Help with cost 

Older Person’s Bus Pass

Concessionary bus passes are available for older people who have reached state pension age and are resident in the East Riding of Yorkshire council area. The Older Person’s Bus Pass entitles you to free travel on bus services throughout England from 9.30am to 11.00pm, Monday to Friday, and all day at weekends and on public holidays.

Disabled Person’s Bus Pass

If you have a disability, you may be entitled to a Disabled Person’s Bus Pass if you are a resident in the East Riding of Yorkshire council area. There is no upper age restriction. 

You can view the eligibility criteria and apply for concessionary bus passes on the East Riding of Yorkshire Council website.

If you are unable to access a computer, you can call 01482 393939 to arrange an in-person appointment.

Special assistance

Stagecoach

Stagecoach have produced Journey Assistance Cards if you need extra help when using the bus. They make it easier for you to let bus drivers know what extra help you need.

You can apply if you have:

• limited vision or hearing
• difficulty in communicating
• special educational needs 
• if English is not your first language
• you need extra time or help to find a seat

Apply for a Journey Assistance Card here.

East Yorkshire

East Yorkshire utilise the Helping Hands card scheme, which allows bus users to discreetly and directly advise drivers of any assistance they may require. The card can be particularly helpful for customers with non-visible disabilities. You can apply online or by calling 01273 886 200.

Travelling with mobility equipment

Wheelchairs 

East Yorkshire and Stagecoach buses are built for easy access with low floors. When your low-floor bus arrives at the bus stop, you can ask the driver to lower the step or ramp to allow you to board.

All low-floor buses have a dedicated area for wheelchair users; other passengers are required to give up the space for wheelchair users. If the bus is full or there is already a wheelchair on board, it may not be possible not be able to carry another wheelchair user.

Mobility scooters

East Yorkshire do not currently permit mobility scooters on buses due to the manoeuvrability into the wheelchair space. For further information, visit the East Yorkshire Buses website.

Stagecoach accepts mobility scooters on low-floor buses. However, mobility scooter users require a ‘permit to travel’ and must be assessed and receive training from the operator. Details of approved mobility scooters and how to apply for a permit can be found by contacting Stagecoach on: 0345 241 8000.

Assistance dogs

All recognised guide dogs and assistance dogs are allowed to travel for free on buses.

Routes and timetable links

When planning a journey by bus, things to consider might be “Where is my nearest bus stop?” and “What bus number do I need?”. You may also want to think about buying your ticket, what it will cost, can you pay by cash or card and can you buy it in advance online. Be aware that online tickets for buses are often non-refundable, if you cannot make your journey.

Buses can only stop at marked bus stops, so you need to be sure where you are getting off in advance. If you are not sure, the bus driver should be happy to help you. Ask the driver to let you know when your stop is coming up. You may need to consider if the nearest bus stop is accessible if you are travelling with a scooter or wheelchair.

Timetables

Local bus providers have journey planners and will be able to help you with information about your journey.

Traveline

Traveline is a public transport information and journey planning service. It is a partnership of transport companies, local authorities and passenger groups which have come together to bring you routes and times for all travel in Great Britain by bus, rail, coach and ferry and to provide it in as many different ways as possible.

You can use Traveline to plan your journey and find timetables, before you travel or during your journey. 

Contact: 0871 200 22 33 

NextBuses

The national NextBuses website will help you search for bus timetables and your nearest bus stop. You can put in your postcode to find your nearest stop and the next bus due.

SMS text: For live and scheduled arrival information for specific bus stops, text the short code (for example, brkdwtg) shown on the information panel at that stop to 84268 (a charge applies for each return text, on top of the cost of the customer’s initial text message request).

BusTimes

The BusTimes.org website also provides bus, coach and ferry transport information (under the heading ‘Map’, select Track buses and find bus stops). From here, you can track buses across the UK, access timetables and next departure information, view maps, bus stop details and more.