Cornwall planes

Airport advice overview

There is one major airport in Devon, based in Exeter.

If you are travelling with reduced mobility or a disability, you can find advice regarding special assistance, mobility equipment and parking with a disability on the Exeter Airport website.

Key tips

If you are travelling with a disability or reduced mobility, you may wish to consider the following key tips:

• Familiarise yourself with the airport facilities and the assistance available, in advance. 
• Arrange any assistance required at the airport or on the plane, preferably at the time of booking.
• If you are travelling with mobility equipment, always make sure it is clearly labelled and meets the guidelines for travel. 
• Check the safety of items such as lithium batteries and what can be stowed, before your arrival at the airport.
• Always keep necessary belongings with you at all times.  
• Bring your own wheelchair cushion and wear comfortable clothes. 

Nearest airports

Exeter Airport 

www.exeter-airport.co.uk
Contact Exeter Airport Passenger Assistance: assistance@exeter-airport.co.uk or call 01392 367 433

Specialist assistance

If you require special travel assistance at Exeter Airport, you should arrange this via your airline or travel company at the time of booking, and no less than 48 hours prior to the day of departure. Your requirements will be forwarded to the airport. 

For any late assistance requirements, the airport’s Passenger Services Department should be notified by emailing assistance@exeter-airport.co.uk or calling 07896 168 326.

Further information can be found on the Exeter Airport website.

The Queen Elizabeth’s Foundation for Disabled People (QEF), in partnership with the UK Civil Aviation Authority, has produced a film which provides wheelchair users, especially powered wheelchair users, information and insight into travelling by air and the support available.

Travelling with mobility equipment

Passengers travelling on an aircraft with a mobility aid, such as a scooter or wheelchair, must advise their airline, tour operator or travel agent in advance, preferably at the time of booking.

You should provide details which outline the dimension, weight, make and model, manufacturer and battery type. Plus, instructions of how to disable your mobility equipment, along with the date and flight number of travel.

You will be able to travel with your mobility aid from your arrival at the airport, up until the point of boarding the aircraft. 

The ground handling team will ensure your mobility aid is made safe for carriage on the plane. You or a person in your travelling party may be required to liaise with the team to ensure the mobility aid is immobilised.

You will be reunited with your mobility aid at the aircraft side after disembarking. In the unlikely event there is any damage to your mobility equipment, the airport’s Special Assistance team will make every effort to provide you with a temporary replacement.

Assistance dogs

You may take your assistance dog into the terminal with you. It is important to remember that guide dogs can only travel if they are registered with the Pet Travel Scheme and if allowed by your airline and holiday destination. 

For further information on travelling with an assistance dog, visit the dedicated webpage on the Gov.uk website.