Bath and North East Somerset other schemes

Patient Transport Services        

 The Non-Emergency Patient Transport Service (NEPTS) is for patients who:   

• Need to travel to and from an appointment at a hospital or clinic        
• Are discharged from hospital (and meet the eligibility criteria), or        
• Need to transfer between centres, and because of their medical condition cannot make their own way.        

 Meeting the eligibility criteria for transport        

The criteria that determine whether or not you are eligible for NEPTS have been set by the Department of Health and are based upon whether your medical condition prevents you from travelling by any other means.        

All operators of patient transport are now required to apply these rules, so whilst you may have previously been able to use patient transport this may no longer be the case if you are not deemed eligible.        

Making a booking       

The Non-Emergency Patient Transport Service for people in Bath and North East Somerset is provided by E-zec Medical.     

For bookings, contact: 01278 727425

Further information can be found on the E-zec website.   

Voluntary community cars

Bathford Link  

For residents of Kingsdown and Bathford who cannot access conventional public transport and need to travel to medical appointments, dentists, hairdressers and opticians.   

Contact: 07870 666582

Limpley Stoke and Freshford Transport Link 

For people who cannot access conventional public transport. Can be used for shopping, medical appointments and other activities. Transport is available to Bath and North East Somerset, and Mendip areas. The transport link is a voluntary organisation using volunteer drivers. Donations are requested to cover expenses. 

Contact: 07714 169216

Chew Valley Community Transport

A car scheme covering the Bath and North East Somerset villages of the Chew Valley and along the A37 to Clutton, to help people get to vital medical appointments within the Valley and beyond. Passengers are asked to give a minimum of 48 hours’ notice when booking a journey. Donations are requested to cover a volunteer driver’s expenses.

Contact: 01275 333430 

Farmborough Good Neighbours 

A voluntary driver organisation for Farmborough residents with medical needs. Services can be used for journeys to the hospital, doctors and other medical appointments. Lifts are organised by two FGN members who require 24-hour notice. 

Contact: 01761 472 168 or 01761 470 032 

Keynsham and Saltford Friends in Need

This service is run by Churches Together in Keynsham and Saltford and can assist with transport for any elderly and housebound clients to go to the doctors, dentist, and hospital appointments. Passengers must be mobile as the service does not transport wheelchair users. Transport can be arranged to Bath and Bristol Hospitals but not Southmead.  

Contact: 0117 9863610

SWAN Volunteer Transport Scheme 

Services are available for older, frail or disabled people on low incomes living in BANES and can be used for journeys for visiting friends or family, attending social activities, health related appointments, shopping, attending training or educational facilities, or for a trip out. There is no joining fee but donations are requested. Most drivers can accommodate a rollator/walker (with prior warning) which can be carried in the car boot.

Contact: 01761 439548 or office@swan-transport.co.uk 

Companion driving services      

Paid companion driver services should be registered with the local authority in the same way as regular taxis.        

Helping Hands       

Helping Hands focus on tasks such as running errands, grocery shopping and support with social activities.       

Contact: 0333 060 4041       

Driving Miss Daisy      

Driving Miss Daisy is a national organisation who have franchises across the region.        

Contact: 0333 014 6211            

 Adorno Companions   

 Offers a paid companionship service in Bath and neighbouring counties, including trips and appointments.    

Contact 07988 700115 or info@adornocompanions.co.uk